Developing a similar enterprise patient engagement platform from the ground up could have taken anywhere from 12 to 18 months, doing it with Progress took a fraction of the time. With both the patient-facing and provider portal apps sharing the same backend, there was less code to write, test and maintain. The iTether team was able to stand up the backend in just one week and had a minimal viable app and clinical portal in beta in just over four months.
Because Progress Health Cloud is so easy to use, the iTether team can spin up new customers and clients very quickly and got multiple pilots running within months. Additionally, new features and functionality can be added relatively easily, which enables the iTether application to be customized to the specific needs of each customer. One plug-in that iTether has already integrated is SurveyGizmo, which enables providers to send out interactive surveys and assessments, but Gunderson also sees other potential integration opportunities that will enable iTether to further enhance the application.
The response to iTether has been astounding, with users of all types reaping the benefits:
- Many of the patients using iTether have responded positively to the mobile application, with clinics noting significantly better engagement and communication from patients.
- Payers have benefited from the built-in reporting mechanisms, which improve accountability through evidence-based outcomes.
- Case managers say that iTether has simplified their job—it’s easy to keep track of patients when they are in touch daily outside of the clinic.
- Physicians are able to deliver highly personalized content for a dynamic treatment plan that speaks to the individual needs of each patient. Plus, the data is helping drive program improvement.
A study at the Washington University School of Medicine in St. Louis has shown that over 75% of patients believe that the iTether app gives them more information and more motivation to make decisions regarding their health and recovery. Additionally, 85% of patients surveyed agreed that they would use iTether in the future if they needed to make decisions about their recovery.
“The biggest challenge for substance abuse treatment traditionally has been trying to figure out how to keep patients from relapsing after leaving the security of an inpatient program,” Gunderson added. “With the iTether Patient Engagement Platform powered by Progress Health Cloud, our customers are able to extend treatment past the typical 30- to 90-day program to 12 to 24 months, which delivers better results and ensures patients can stay actively engaged in their recovery process.”