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Walking A Mile in Customers' Shoes Through Experience Mapping
External url :
https://digitalcfoasia.com/2021/08/20/walking-a-mile-in-customers-shoes-through-experience-mapping/
Source Name :
DigitalCFO Asia
Date :
Aug 27, 2021, 05:00 AM
Stuck within the four walls of their own homes, many consumers shifted their attention to the internet—whether it was for remote working, entertainment, or making purchases—to while away the hours during the peak of the pandemic. COVID-19 and its ensuing lockdowns led to a surge of digitally-savvy customers who demand easy and effortless online transactions long after the pandemic subsides.
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