Press Coverage

May 21, 2018, 17:52 PM

External url : http://release.nl/1347696/the-new-and-improved-chatbot-what-it-means-for-business.html

Source Name : Release

Date : May 10, 2018, 08:00 AM

Until recently, when you thought of a chatbot, you probably thought of something relatively simple - another format for that automated Interactive Voice Response (IVR) that you’ve heard on the phone. Those traditional chatbots (just like IVR systems) tend to fulfil basic tasks, but quickly falter if you try to say anything they don’t expect, or even just talk in an order they weren’t programmed for. While they do save time in some instances, the threshold for when escalation to a human operator would provide a better customer experience is not very high.

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