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Privacy in the age of personalization
External url :
https://www.cxfocus.com.au/customer-experience/privacy-in-the-age-of-personalisation/
Source Name :
CXFocus Magazine
Date :
Sep 12, 2022, 04:00 AM
Personalization today is everything, with most consumers expecting to be recognized and known over the course of each interaction and experience they have with a brand. This has been further accelerated as a result of the pandemic, with most organizations having to shift all of their operations and services online.
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