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How Chatbots Can Enhance the Customer Experience

Jul 27, 2018, 17:04 PM
External url : https://itbrief.com.au/story/how-chatbots-can-enhance-customer-experience/
Source Name : IT Brief
Date : Jul 18, 2018, 06:00 AM
Companies are leaning on technologies like never before – to boost operational efficiencies, enhance innovation and reduce their environmental impact. But, until recently, there wasn’t much thought given to how technology can transform a company's customer service and the overall customer experience (CX).