Press Coverage
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Jeff Young, Vice President, Corporate Communications
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Customer Experience in the Right Hands is Powerful
External url :
https://www.cms-connected.com/News-Archive/October-2019/Customer-Experience-is-Powerful
Source Name :
CMSC Media
Date :
Oct 29, 2019, 05:00 AM
Technology analysts today use a whirlwind of buzzwords to describe customer experience. For companies like Flywheel Strategic, it is a set of data-driven exercises that help organizations make sense of what customer experience means for their customers. My interview with Scott Snowden, Partner at Flywheel Strategic, was enlightening — discussing the deeper topics around how to roll up your sleeves and achieve engagement.
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