Press Coverage

Mar 15, 2018, 15:30 PM

External url : http://www.cxfocus.com.au/customer-experience/chatbots-are-getting-smarter-and-smarter/

Source Name : CX Focus Magazine

Date : Mar 14, 2018, 01:00 AM

In the past, humans were preferred over machines because there was a perception that humans were more accurate in their analysis of situations to make informed decisions. Fast-forward to 2018, we’re now seeing a complete focus on the customer in technology innovations. Combined with intelligent machines, they help brands scale customer engagement and provide increasingly personalised experiences. They give a complete 360 view of the customer.

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