Renewal Account Manager with Spanish

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.   

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Renewal Account Manager with Spanish and help us do what we do best: propelling business forward.    

We are looking for a Renewal Account Manager to join our team and help with client renewal coverage on a global scale for our Digital Experience division. In this role you’ll be responsible for following up with clients to ensure they’re meeting their objectives, assist them with renewing their subscriptions as well as identifying potential cross-sell and up-sell opportunities.

Please note: Working hours are from 11:00 AM to 8:00 PM BG time.

In this role, you will:

• Work on different renewal-oriented projects globally

• Make sure customer communication is handled in a timely and appropriate manner within the SLA

• Maintain an accurate record of all sales opportunities and interactions throughout the sales cycle within the CRM (SFDC)

• Liaise with internal teams for a successful order processing, e.g. Customer advocates, Finance, Legal

• Work with engineers and the product teams to address customers’ technical challenges

• Learn something new about our technology, competitive landscape, positioning

• Converse with customers around project lengths and their plans with the tooling with the aim of securing a renewal or even a multiple years renewal upfront 

• Reach out to customers who didn’t renew their maintenance and support and discussed opportunities for them to renew

• Apply our Sandler Sales methodology techniques throughout all your conversations

Your background:    

• Proficiency in English and Spanish; any other European language is a plus

• Sales experience with a track record of exceeding goals, preferably software renewals

• Tech-savvy

• Strong attention to detail and ability to prioritize your time

• Excellent verbal and written communication skills.

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:    
   
Compensation 

• Generous remuneration package.
• Employee Stock Purchase Plan Enrollment. 

Vacation, Family, and Health  

• 30 days paid annual vacation.
• An extra day off for your birthday.
• 2 additional days off for volunteering.
• Premium healthcare and dental care coverage.
• Additional pension insurance.
• Well-equipped gym on-site with CrossFit equipment and a climbing wall.
• Co-funded Multisport card.
• Daycare Center for your little ones onsite.
• Flexible working hours
• Free underground parking with a designated space for bikes, motorbikes and electric scooters.

Apply now!

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