Connect to Sitefinity Insight
You connect each Sitefinity CMS instance separately and to a specific data center. If you are working in multisite mode, you can choose a specific data center to track each of the sites. That is, to track the sites separately.
To ensure communication between Sitefinity Insight and Sitefinity CMS is not restricted and consequently tracking and personalization are functioning, you need to modify your system’s firewall settings
. For details, see the Troubleshoot connection issues
Connect to Sitefinity Insight
To connect to Sitefinity Insight, you provide your Sitefinity Insight access key. Perform the following:
- Navigate to Administration » Sitefinity Insight.
- Enter your access key.
For more information about generating an access key, see Connect your sites to Sitefinity Insight.
NOTE: To generate an access key, you need to be a Sitefinity Insight Account administrator.
- Click Connect.
You can now define which sites to track and in which data center(s) to collect visitor data.
NOTE: By default, Sitefinity CMS-tracked data is labeled as Website. In Sitefinity Insight, you can see all data sources reporting to your data center in the data center's Data integration tab page. You can modify the connection name and thus the label of the Sitefinity data source by navigating in Sitefinity to Administration » Settings » Advanced settings » DigitalExperienceCloudConnector and editing the value in the Connection name field.
Troubleshoot connection issues
In case you lose connection between Sitefinity CMS and Sitefinity Insight, to troubleshoot the problem, make sure you investigate the following potential issues.
|Sitefinity Insight server is down
||This is a temporary issue. May be caused by network issues, services down, and others.
|Firewall not properly configured
Login to your server to validate the connectivity to Sitefinity Insight.
You must modify your firewall settings. Make sure the outbound internet connectivity of the Sitefinity CMS server is not restricted for the following addresses:
This is the main web application for Sitefinity Insight. Sitefinity CMS access this URL server-side to leverage Sitefinity Insight features and reports.
- The following Sitefinity Insight API servers for TCP connections on 443 port:
- https://api.insight.sitefinity.com with IP: 22.214.171.124 - USA location.
- https://nl-api.insight.sitefinity.com with IP: 126.96.36.199 - The Netherlands, EU location.
- http://ca-api.insight.sitefinity.com/ with IP: 188.8.131.52 - Canada location.
- https://sg-api.insight.sitefinity.com with IP: 184.108.40.206 - Singapore location.
- These servers are responsible for collecting all behavior data of visitors.
The Sitefinity CMS server uses this service to initiate the data collection process and to power A/B testing, personalization by persona, lead scoring, and campaigns. In case the Sitefinity CMS server cannot reach this service, Sitefinity CMS will not be able to leverage Sitefinity Insight features and collect data.
- https://api.dec.sitefinity.com (with IP: 220.127.116.11) and https://nl-api.dec.sitefinity.com (with IP: 18.104.22.168
) for TCP connections on 443 port
These are the previous Sitefinity Insight API servers and are kept for backward compatibility with existing deployments.
RECOMMENDATION: We recommend immediately generating new Sitefinity Insight access keys that automatically use the new servers. Using the new access keys will avoid disruptions in connectivity between your Sitefinity CMS sites and Sitefinity Insight when the *.dec.sitefnity.com servers are decommissioned in the future.
NOTE: Ensure that your Sitefinity CMS firewall rules enable connections to the new Sitefinity Insight servers listed above.
- https://cdn.insight.sitefinity.com for TCP connections on 443
- https://dec.azureedge.net for TCP connections on 443 port
This is the CDN that distributes the Sitefinity Insight Insights dashboard, accessible from the Marketing dropdown menu of the Sitefinity CMS administration UI. Because this is content delivery network, there is no single IP range for it. Instead, you can setup the firewall based on the DNS record. In case you do not have the DNS record, all Sitefinity Insight features will function normally in Sitefinity CMS, apart from the Insights dashboard.
|Access key deactivated
Generate a new access key to restore the connection. For more information, see Access keys.
NOTE: Make sure the access key grants permissions to the same data centers as the deactivated key.
|Config files issues between environments
||In case you are working in multiple environments and each environment has different Sitefinity Insight configuration, verify that the proper configuration is in place. In addition, verify that the Sitefinity Insight API key grants access to the proper data center.
|Sitefinity Insight license expired
|Data center issues
To check whether the data center is deleted from Sitefinity Insight, try to reconnect via the Sitefinity Insight connector. If the data center is not deleted, it is displayed in the Data centers dropdown menu as an option you can choose.
NOTE: Another reason for not seeing the data center in the Data centers dropdown is that the access key you are using does not have permissions for this data center.
In case you do not find your issue listed in the table above, you can examine the Sitefinity CMS error logs or contact Sitefinity Support.
Track specific sites in multisite environment
In case you are working with multiple websites on one Sitefinity CMS instance, you can select which specific Sitefinity CMS site(s) to track. For example, you may want to exclude from your data a subset of sites that are not relevant to your marketing department and their data can dilute the results from the other sites you want to track. In addition, you can isolate customer journey data for individual websites powered by a single Sitefinity CMS instance in specific data centers in Sitefinity Insight. Thus, digital marketers can get data-driven insights that are specific to the brand or website they manage.
By default, no Sitefinity CMS site in multisite environment is tracked. To select one or more specific sites to track and in which data center to store site data:
- Navigate to Administration » Connectivity » Sitefinity Insight.
- Once you connect to Sitefinity Insight, under Site Tracking, click Set tracking.
- From the Sitefinity Insight data centers dropdown, select a data center.
- Select the checkboxes of all sites whose data you want to store in the data center you selected.
NOTE: Once you associate a site with a data center, you cannot associate it with another data center. You can, however, associate more than one site with one and the same data center.
- In the Tracked activities tab page, under Track all activities for..., click Change.
- Choose Selected sites and mark the checkbox nest to the sites you need to track and collect data from.
Once you are done, the selected sites automatically start sending data to Sitefinity Insight.
Track Sitefinity CMS website sub-domains
To track Sitefinity CMS websites and their sub-domains, you configure the tracking cookie
sf-data-intell-subject to be visible to all relevant applications:
- Navigate to Administration » Advanced settings » DigitalExperienceCloudConnector.
- Set the Tracking cookie domain setting to .sitefinity.com.
As a result, the cookie is visible to all systems hosted on sub-domains, for example sitefinity.com and partners.sitefinity.com.