Support Hub
Overview
The Help and resources section of the Management Portal provides the Support Hub, which enables centralized access to Primary support options, Sitefinity Cloud documentation, up-to-date release information, and FAQ for your Sitefinity Cloud project.
When you access the Help and resources page, it is organized into three main sections:
- Primary support options
- Frequently asked questions
- Additional resources
Each section provides direct links to relevant resources and support options, as described below.
Primary support options
At the top of the section, you can find three main support entry points:
Customer success manager
Use this option for account-related questions, onboarding guidance, subscription details, and strategic assistance.
To contact your Customer Success Manager:
- Navigate to Help and resources.
- In the Customer success manager card, click Contact your customer success manager.
Use this channel for:
- Subscription and licensing inquiries
- Usage limits and add-ons
- Account planning and upgrades
- General guidance on your Sitefinity Cloud engagement
Sitefinity Cloud documentation
This option provides access to the official Sitefinity Cloud product documentation.
To access the documentation:
- Navigate to Help and resources.
- In the Sitefinity Cloud documentation card, click View documentation.
The Sitefinity Cloud documentation includes:
- Product architecture overview
- CI/CD and deployment guidance
- Environment management
- Security and infrastructure details
- Product feature documentation
- Guidance on Go-Live preparation
- API usage and integration guidance
- Best practices and configuration instructions
- Troubleshooting information
Use this option as your primary self-service resource for product-related questions.
Release Notes
The Release Notes section provides information about the latest features, improvements, fixes, and platform updates in Sitefinity Cloud.
To review the Sitefinity Cloud Release Notes:
- Navigate to Help and resources.
- In the Release notes card, click Go to release notes.
This option helps you to:
- Track newly released features
- Review resolved issues
- Understand behavioral changes
- Plan for upcoming updates
We recommend reviewing the Release Notes regularly to stay informed about platform enhancements.
Frequently asked questions
The Frequently asked questions section provides quick answers to common platform and subscription-related topics.
Typical FAQ topics include:
- What is Sitefinity Cloud?
- How is Sitefinity Cloud packaged?
- How can I purchase an add-on to accommodate additional page views?
- What are the page views/API calls limits?
- How are page views/API calls defined?
Click any linked question to open detailed information.
Additional resources
At the bottom of the section, you can find extended support and knowledge options:
How to log a support case
Use this option to report technical issues or platform-related incidents.
To log a support case:
- Navigate to Help and resources.
- Click How to log support case.
- Follow the instructions to submit a ticket through the Support Portal.
When submitting a case, make sure to provide the following:
- A clear issue description
- Environment details (Development, Staging, Production)
- Steps to reproduce
- Screenshots or logs, if applicable
This input ensures faster triage and resolution.
Browse Knowledge base
The Knowledge base option provides articles addressing common technical scenarios, troubleshooting steps, and platform guidance.
Before logging a support case, we recommend that you use the Knowledge base to:
- Resolve common errors
- Find configuration examples
- Review how-to guides
- Learn best practices
Blog posts
The Blog posts option links to Sitefinity and Progress blog content.
Blog posts may include:
- Feature deep dives
- Product announcements
- Best practices
- Industry insights
Use this option to stay informed about broader product strategy and updates.