You connect each Sitefinity CMS instance separately and to a specific data center. If you are working in multisite mode, you can choose a specific data center to track each of the sites. That is, to track the sites separately.
To connect to Sitefinity Insight, you provide your Sitefinity Insight access key. Perform the following:
NOTE: To generate an access key, you need to be a Sitefinity Insight Account administrator.
You can now define which sites to track and in which data center(s) to collect visitor data.
NOTE: By default, Sitefinity CMS-tracked data is labeled as Website. In Sitefinity Insight, you can see all data sources reporting to your data center in the data center's Data integration tab page. You can modify the connection name and thus the label of the Sitefinity data source by navigating in Sitefinity to Administration » Settings » Advanced settings » DigitalExperienceCloudConnector and editing the value in the Connection name field.
In case you lose connection between Sitefinity CMS and Sitefinity Insight, to troubleshoot the problem, make sure you investigate the following potential issues.
Login to your server to validate the connectivity to Sitefinity Insight.
You must modify your firewall settings. Make sure the outbound internet connectivity of the Sitefinity CMS server is not restricted for the following addresses:
RECOMMENDATION: We recommend immediately generating new Sitefinity Insight access keys that automatically use the new servers. Using the new access keys will avoid disruptions in connectivity between your Sitefinity CMS sites and Sitefinity Insight when the *.dec.sitefnity.com servers are decommissioned in the future.
NOTE: Ensure that your Sitefinity CMS firewall rules enable connections to the new Sitefinity Insight servers listed above.
Generate a new access key to restore the connection. For more information, see Access keys.
NOTE: Make sure the access key grants permissions to the same data centers as the deactivated key.
NOTE: Another reason for not seeing the data center in the Data centers dropdown is that the access key you are using does not have permissions for this data center.
In case you do not find your issue listed in the table above, you can examine the Sitefinity CMS error logs or contact Sitefinity Support.
In case you are working with multiple websites on one Sitefinity CMS instance, you can select which specific Sitefinity CMS site(s) to track. For example, you may want to exclude from your data a subset of sites that are not relevant to your marketing department and their data can dilute the results from the other sites you want to track. In addition, you can isolate customer journey data for individual websites powered by a single Sitefinity CMS instance in specific data centers in Sitefinity Insight. Thus, digital marketers can get data-driven insights that are specific to the brand or website they manage.
By default, no Sitefinity CMS site in multisite environment is tracked. To select one or more specific sites to track and in which data center to store site data:
NOTE: Once you associate a site with a data center, you cannot associate it with another data center. You can, however, associate more than one site with one and the same data center.
Once you are done, the selected sites automatically start sending data to Sitefinity Insight.
To track Sitefinity CMS websites and their sub-domains, you configure the tracking cookie sf-data-intell-subject to be visible to all relevant applications:
As a result, the cookie is visible to all systems hosted on sub-domains, for example sitefinity.com and partners.sitefinity.com.
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