Configure email notifications for pending orders

In some cases, orders can end up with status Pending, meaning that they need to be reviewed manually. To make it easier to handle such orders quickly, you have the option to enable automatic email notifications, in which you receive all new orders with status Pending for a specified time period. Emails use the Default notification profile and go to the email that is configured there. For more information, see Administration: Configure notification profiles

To setup email notification for pending orders:

1. Navigate to Ecommerce » Store settings.
2. Under General, in the Advanced section, select the Send email notification for pending orders checkbox.
3. Select the frequency in which email notifications for pending orders are sent:
• Hourly – the email notification is sent every hour. The first notification is sent exactly one hour after the service is enabled.
• Daily – the email notification is sent once a day at a specific time.
• Weekly – the email notification is sent once a week, on a specific day at a specific time.
NOTE: Email notifications are only sent if there are new pending orders in the specified time period.