The Dawn of the Digital
Insurance Agent

Automate routine requests. Use your human team
where they are most needed.

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Insurance Customers Want a Digital Experience and More

Beyond Call Centers

Insurance customers want a better experience that includes self services with multiple touch points that go beyond self services.

Automate the Routine

A cognitive chatbot created with Progress® NativeChat can facilitate faster, cheaper, better customer interactions.

Chatbot Applications in Insurance

Progress® NativeChat is an innovative AI-driven platform for creating and deploying cognitive chatbots that automatically learn and adapt to generate a natural conversation flow for customers on the channel of their choice—web, social, mobile or smart speaker. Business benefits include:

Faster, cheaper customer interaction

A cognitive chatbot can take up the slack from your human call center, handling those routine customer interactions that should be self-service.

Accelerated sales and marketing efforts

Eliminate drudgery and allow sales and marketing personnel to concentrate on generating revenue.

Use Cases

Policy Advisor

A Policy Advisor chatbot can help your customers find the right insurance policy for them without having to call your customer service agent.

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Insurance Claims

A huge amount of time is wasted filling in lengthy claim forms, submitting documents and images. An Insurance Claims chatbot can significantly improve claims submission process for your customers.

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Let NativeChat Prove its Point

Don’t take our word for it—let us show you. Progress will build you a minimum viable bot using your systems and channels in just two weeks.

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Progress NativeChat

Deliver superior customer experiences—empower customers to talk with chatbots just like they would with a human on the channel of their choice.

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