Kinvey Chat

AI-powered self-service chatbot for
modern apps.

The Challenge

How to Rapidly Deliver Enterprise-Grade Chat

Organizations are seeing increasing demand to deliver self-service chat experiences. Building transactional chatbots against existing enterprise systems presents significant challenges. What’s needed is a high productivity app platform to deliver chatbots using your existing teams.

The solution

Kinvey Chat—A Cognitive Chatbot That Can Learn

Kinvey Chat is an innovative artificial intelligence-driven channel founded on Progress NativeChat and powered by the Kinvey Platform for rapidly creating and deploying purpose-built chatbots for transactional use cases.

  • Purpose-Built for Transactional Chat

    Can quickly replicate existing web or mobile forms

  • Multilingual

    Understands natural conversations in 60+ languages

  • Fast Deployment

    Get to market 10-15 times faster than bot frameworks requiring hardcoded steps and responses

  • Adaptable and Cognitive

    AI capabilities review and learn from chat histories without ongoing developer costs

Use Cases

Appointments and Scheduling

Beyond simple scheduling and reminders, a cognitive bot can recommend a healthcare specialist based on previous patient behavior and preferences.

Policy Advisor

A Policy Advisor chatbot can help your customers find the right insurance policy without having to call your customer service agent.

ATM Locator

ATM Assistant helps customers find ATMs while en route to a destination, and ensures the ATM provides the desired services.

Appointments and Scheduling

Beyond simple scheduling and reminders, a cognitive bot can recommend a specialist based on previous patient behavior and preferences.

Watch video

Try for yourself:

1.

Try asking about Dr. John Burke, Dr. Alcutt or Mary Cannon for a date of your choice.

2.

Just follow the bot’s instructions to book an appointment.

Next: Policy Advisor

Policy Advisor

A Policy Advisor chatbot can help your customers find the right insurance policy for them without having to call your customer service agent.

Watch video

Try for yourself:

1.

You can ask a more advanced request like “Recommend me an insurance for a ski trip to Austria from March 15 to March 19.”

2.

Just follow the bot’s instructions to sign up for insurance.

Next: ATM Locator

ATM Locator

ATM Assistant helps customers find ATMs while en route to a destination, and ensures the ATM provides the desired services.

Watch video

Try for yourself:

1.

You can ask a more advanced request like “What is the nearest branch that you will have open tomorrow at 15:00?”

2.

Just follow the bot’s instructions and provide your current location and time of visiting.

Next: Appointments and Scheduling
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NativeChat—the Core Technology

Progress NativeChat is an innovative artificial intelligence-driven platform for creating and deploying purpose-built chatbots. A NativeChat bot takes pressure off human teams by handling the repetitive and routine, leaving your staff free for interactions that delight and retain customers.

Explore NativeChat
Get an in-depth look

The Cognitive Flow

1. Understand Input

The Kinvey Chat Natural Language Engine supports dynamic training on top of existing enterprise data—like product info, company or contact names. Then it detects these entities, extracts the user intent and passes them to the Cognitive Flow.

2. Process

Kinvey Chat analyzes the current conversation, long-term bot memory and the goals defined by you. Then it dynamically generates the conversation flow on each user input.

3. Deliver Response

Kinvey Chat requests needed data from internal systems like SAP, Salesforce, Microsoft SharePoint or any API. Then it displays the response in the user's channel of choice.

Progress Kinvey

Deliver app experiences fast with our high productivity platform.