Delivering a superior conversational experience with text-only messages or the simple UI offered by channel vendors is a daunting task.
Kinvey Chat provides rich, specially-designed UI components for conversational interaction that makes it easy to select dates, times, or items.
- Quick Replies
- Date Pickers
- Time Pickers
- Rich Selections
Creating a chatbot for business processes in financial services and healthcare might lead to exposure of sensitive information, while social channels such as Facebook, Slack or Viber might fail to comply with existing data regulations.
Kinvey Chat supports building your own private and secure channels for the web, iOS and Android using a set of SDKs and ready-to-use components.
Natural Language Understanding
Training a bot to converse about existing business entities often requires duplicating data and lengthy training processes.
Kinvey Chat supports dynamic training on top of existing enterprise data through web services from Salesforce, Workday, Zendesk or any other enterprise product.
- Traits by Wit.ai
- Dynamic Training
Designing an intelligent conversation flow requires costly development of decision trees, state workflows or slot-based algorithms using functional languages such as .NET or Java.
Developers using Kinvey Chat rely on declarative programming where they describe what data they want to extract from a conversation rather than how. The actual conversation flow is controlled by the cognitive algorithms of Kinvey Chat, which produce natural conversations with users.
- Goal Conversations
- Support Conversations
- Small Talks
- Value Suggestions
- Conversation Predictions
Having a natural-sounding conversation requires the bot to know and remember a lot of data about the users and their conversations.
Kinvey Chat securely stores each interaction with a user in its short- and long-term memory. That can be used to suggest values in subsequent conversations or even to skip some steps.
Third Party Integrations
Most interactions with a bot rely on data and business logic already existing in other systems.
Kinvey Chat provides flexible REST API integration and samples on how to connect to your existing software infrastructure to deliver personalized user experiences.
Understanding the effectiveness of your chatbot and the efficiency of conversations requires a robust tracking and monitoring solution.
Kinvey Chat has built-in analytics for measuring user engagement, retention and conversation accuracy to ensure your chatbot is performing at its best.