In the digital economy, customer’s memories, emotions, and feelings are increasingly at the core of purchasing decisions. But how do organizations build infrastructures that meet the changing definitions and expectations of digital experiences when customer and employee interactions increasingly are remote, mobile, virtual, and distributed?
This Gartner report explains why successful organizations must focus on the interconnected relationships between the customer experience, employee experience, user experience, and multiexperience.
The report provides best practices, concepts, and insights you can use now, including:
Download your copy today!