Customer Experience Meets Digital Experience
Technology is driving a radical shift in the way consumers and businesses bank. While customer experience (CX) has always been important to financial institutions, it has now becoming a core component of every operation in the banking industry as their customers are demanding a faster, secure and personalized experience. This eBook discusses ways that banks can modernize and improve their business practices, branches, and technology to meet the expectations of today's customers.
What you will learn in this eBook:
- DX in Banking – learn about top trends, how to create personal customer engagements, and the actions you can take to differentiate your value from the competition
- Best Practices – learn how other banks are using digital technology to predict customer behavior and embrace a customer-centric mentality
- Security & Compliance– learn how you can ensure customer data is secure and meets regulatory compliance
When does the EU AI Act apply to my organisation?
The Act applies extraterritorially. If your AI system is placed on the EU market, used in the EU, or its output is used in the EU, you are in scope — regardless of where your organisation is headquartered. Some obligations have already applied since February 2025 (prohibited practices) and August 2025 (GPAI for new models). The 2 August 2026 enforcement date is when the AI Office can begin imposing fines.