Customer Experience Meets Digital Experience
Technology is driving a radical shift in the way consumers and businesses bank. While customer experience (CX) has always been important to financial institutions, it has now becoming a core component of every operation in the banking industry as their customers are demanding a faster, secure and personalized experience. This eBook discusses ways that banks can modernize and improve their business practices, branches, and technology to meet the expectations of today's customers.
What you will learn in this eBook:
- DX in Banking – learn about top trends, how to create personal customer engagements, and the actions you can take to differentiate your value from the competition
- Best Practices – learn how other banks are using digital technology to predict customer behavior and embrace a customer-centric mentality
- Security & Compliance– learn how you can ensure customer data is secure and meets regulatory compliance
What changed with the 7 May 2026 Digital Omnibus on AI agreement?
Three things. High-risk stand-alone systems now have until 2 December 2027 to comply, and embedded systems until 2 August 2028. Two new prohibited practices were added (effective 2 December 2026) — non-consensual intimate imagery and child sexual abuse material. Technical documentation was streamlined for self-assessed non-high-risk systems. The GPAI enforcement date and the penalty bands did not change.