Customer Experience Meets Digital Experience
Technology is driving a radical shift in the way consumers and businesses bank. While customer experience (CX) has always been important to financial institutions, it has now becoming a core component of every operation in the banking industry as their customers are demanding a faster, secure and personalized experience. This eBook discusses ways that banks can modernize and improve their business practices, branches, and technology to meet the expectations of today's customers.
What you will learn in this eBook:
- DX in Banking – learn about top trends, how to create personal customer engagements, and the actions you can take to differentiate your value from the competition
- Best Practices – learn how other banks are using digital technology to predict customer behavior and embrace a customer-centric mentality
- Security & Compliance– learn how you can ensure customer data is secure and meets regulatory compliance
What Are the Maximum Penalties?
Three tiers under Article 99. Prohibited practices: up to €35 million or 7% of worldwide annual turnover. High-risk non-compliance and Article 50 transparency violations: up to €15 million or 3%. Providers of general-purpose AI models are dealt with separately under Article 101, under which the European Commission may impose fines of up to €15 million or 3% of total worldwide annual turnover, whichever is higher. Incorrect, incomplete or misleading information supplied to notified bodies or national competent authorities in reply to a request: up to €7.5 million or 1%. Whichever is higher applies, except that under Article 99(6) SMEs (including start-ups) and, following Regulation (EU) 2026/1744, small mid-cap enterprises are subject to the lower of the two.