Customer Experience Meets Digital Experience
Technology is driving a radical shift in the way consumers and businesses bank. While customer experience (CX) has always been important to financial institutions, it has now becoming a core component of every operation in the banking industry as their customers are demanding a faster, secure and personalized experience. This eBook discusses ways that banks can modernize and improve their business practices, branches, and technology to meet the expectations of today's customers.
What you will learn in this eBook:
- DX in Banking – learn about top trends, how to create personal customer engagements, and the actions you can take to differentiate your value from the competition
- Best Practices – learn how other banks are using digital technology to predict customer behavior and embrace a customer-centric mentality
- Security & Compliance– learn how you can ensure customer data is secure and meets regulatory compliance
How does the Progress Data Platform help with EU AI Act readiness?
The Progress Data Platform combines four capability layers — a multi-modal data foundation, a semantic enrichment layer, a policy and rules layer, and an agentic orchestration capability. Together they are designed to produce AI answers that come with provenance, enforce policy at runtime, support the tiered incident-reporting deadlines and reconstruct decisions deterministically when a regulator asks. The platform is designed to help. It does not, on its own, make any organisation compliant — compliance depends on the customer's role under the Act, its own policies, configuration and practices, and matters outside Progress's control. Progress makes no representation or warranty as to any organisation's compliance with the EU AI Act or any other law.