Digital transformation was never optional. But until COVID-19 forever altered the patterns of life, work, and commerce, many firms treated it that way. In response to the pandemic, companies began to work across boundaries to serve customers digitally, keeping employees safe and productive from home, and accelerate the transformation to digital products, services, and platforms. And, in the process, they learned a new way of working.
But they didn't do it alone. Companies amplified their response with digital technology's help, working with strategic technology partners and with service providers who brought assets, alliances, and end-to-end transformation skills.
In this session, Forrester vice president and principal analyst Ted Schadler introduces the practice of innovation through ecosystems, a prescriptive approach for digital business success that transforms experiences, accelerates commerce, leverages the cloud, and harnesses data insights to drive future growth.