Digital Transformation in the Time of COVID-19

About the Event

The COVID-19 pandemic has driven many companies to fast track their digital transformation in response to business slowdowns and shutdowns. Those that can adapt quickly and innovate fast will be able to weather the storm, while those that can’t will struggle.

View Forrester Research and Progress Partner Websilk for insight into how businesses like yours are accelerating their digital initiatives to deal with the current business climate. We look at how one customer, G.A.T.E.WAYS Australia, transformed its business model and accelerated digital transformation to successfully navigate disruptions caused by COVID-19.

Speakers

Agenda

Speaker: Tim Evans, Designer, Websilk

Established in 1994, G.A.T.E.WAYS is an independent, non-funded organization that provides opportunities for highly able and gifted children who seek advanced education additional challenges. Over 17,000 students have enrolled with the G.A.T.E.WAYS program to date.

Traditionally, all classes are delivered to midsized groups of students in person by expert tutors. But with the COVID-19 outbreak, the G.A.T.E.WAYS business model has changed completely. Unable to provide lessons in person, the organization has successfully moved its lessons online and digitized its publications program.

Despite a small team and limited budget, G.A.T.E.WAYS was able to make a change that would normally take months in just weeks. In this presentation, Websilk’s Tim Evans will share how an agile and integrated approach across technologies and people helped G.A.T.E.WAYS successfully navigate disruptions caused by COVID-19.

Speaker: Michael Barnes, VP & Research Director, Forrester

In response to COVID-19, your competitors are racing to improve customer experience (CX) and continuously adapt to changing market dynamics.

How? By building digital experience platforms and becoming more agile, all while realigning priorities and budgets to better respond to rapidly changing economic and customer needs.

In this presentation, Forrester Research VP & Research Director for Australia and New Zealand, Michael Barnes will present Forrester’s analysis of the future of digital experiences and how firms can adapt and thrive in this ever-changing business environment.