The Fitzwilliam Dublin Hotel, St. Stephen's Green
Dublin, D02 HE18
Modern customers have much higher expectations, such as proactive service, personalized interactions, and connected experiences across channels.
In this half-day event, we will learn how Digital Experience Platforms impact your share of wallets and retention and how it is shaping our strategy moving forward.
Arekibo are the largest independent award-winning agency in Ireland that offer a range of services including, internet strategy, online branding, web design and development, content management solutions and search engine optimisation to globally traded businesses, growing companies and governments.
8:30am - 9:00am
9:00am - 9:15am
9:15am - 10:00am
Your customers - and your customers' customers - demand personalized, highly-interactive engagement through an ever-increasing number of channels. In this session, we will explore how impactful disruption allows organizations to lead.
10:00am - 10:45am
The digital world is constantly changing. Technology shifts and data privacy regulations just to name a few. The one thing that stays the same, however is the customer expectations are stably growing. In this session you will learn about how to reflect these changes in practice, how to change from waterfall to agile, and how mature organisations are challenging their own assumptions by becoming more customer centred.
10:45pm - 11:00pm
11:00am - 11:45pm
Topics include:• Traditional Expectations of a Content Management System
• Evolution to a Web Experience and how it can benefit your business
• What a Digital Experience Platform is, and how it is shaping our strategy moving forward
• Sitefinity 12 and Beyond
11:45pm - 12:30pm
When creating your digital presence it is important to ensure it becomes a two-way digital experiences that invites the customer into the organisation. In this session you will learn how DXP can take us out of our comfort zone and into a real dialogue with our customers.
12:30pm - 12:40pm
12:40pm - 13:15pm
So you've got a nice, shiny, new content management system. But where do you go from here? How can you develop your content strategy? How can you implement it? How can you resource it? How can you get senior buy-in? In this session you will hear what it takes to build and implement a content strategy in a large, complex organisation.
13:15pm - 14:30pm
Head of Strategy, Arekibo
Head of UX, Arekibo
Content & Insights Manager, Central Bank of Ireland
Sr. Product Owner, Sitefinity Cloud