Today, communication via mobile apps like WhatsApp and Viber are commonplace, leading businesses to look for efficient ways to communicate with customers and employees through the channels they choose.
But it isn’t as simple as creating a go-to WhatsApp/Viber/SMS channel, as you still need someone to handle all the requests. That's where an AI-driven chatbot comes in to save the day. You can delegate answering Frequently Asked Questions and repetitive tasks (like booking an appointment) to a friendly chatbot and leave the more complex scenarios for your live staff to handle.
In this webinar, we are going to explore chatbots as the modern approach for minimizing repetitive load. We'll look at:
- Integrations with WhatsApp, Viber and SMS
- Best practices on implementing a mobile friendly chatbot
- Managing a FAQ dictionary and guided step-by-step conversations
We believe that teams working directly with users should have the tools they need to automate mundane tasks and focus their attention on more difficult cases. You’ll also hear about a limited program at Progress where we'll work with you to build your first FAQ chatbot and get it to your preferred channel within a couple of weeks!