Improving Customer Experiences Through Self-Service


Brad Hunt

Smooth Fusion

Mekorma Enterprises, maker of the best-selling payment automation enhancement for Microsoft Dynamics GP, needed to replace its outdated support and sales portals. The goal was to enhance the customer experience and enable Mekorma to refocus it support and sales resources on high-value activities. Explore how Smooth Fusion built a self-service sales portal for Merkorma, which allows customers to easily purchase products, renew licenses, create quotes, view license keys and view order history.


Brad Hunt

President, Smooth Fusion

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