Continuous Service Optimization
| Effective with the release of Actional 8.0, all of the capabilities described below for Progress® Actional® for Continuous Service Optimization are available in Progress® Actional® Enterprise. Current Actional customers should read about their migration path in Frequently Asked Questions. |
Unprecedented Business Insight—for Smarter Decisions
Actional for Continuous Service Optimization (CSO) ensures alignment between business and IT by enabling organizations to directly measure, prioritize, and optimize SOA service delivery based on business goals. It provides both business insight into SOA operations for making and prioritizing IT decisions and integrated runtime controls for continuously optimizing business outcomes.
Actional products offer an efficient approach to continuous service optimization. Actional's Flow Mapping™ technology relates business process execution to the underlying SOA activity without manual modeling. It captures service levels, process metrics like order-to-fulfillment times, and key business indicators and presents them for simultaneous viewing and analysis on a differentiated basis: by individual customer, customer class or group, region, division, or any other custom dimension.
Actional also provides policy-based controls for changing SOA behavior, either manually or automatically, when required to optimize service delivery to key customers. In this way it helps to ensure quality of service and enhance the customer experience.
Figure: A flow map provides an integrated view of IT and business metrics.
Actional for Continuous Service Optimization provides an integrated view of business and IT metrics as they relate to underlying IT topology for complete IT and business alignment. (Click on image to enlarge)
Benefits of Using Actional for Continuous Service Optimization:
- Offers end-to-end visibility and insight into the customer experience by generating multi-dimensional business metrics and analytics related to runtime operations.
- Provides integrated runtime controls for automatically or manually optimizing service quality and delivery—ensuring that the most important customers receive the best service.
- Assures that no process steps are missed or transactions are lost in long-running processes spanning both manual and automated activities—business transaction assurance.
- Provides user-configurable, browser-based dashboards with application performance data and business metrics in easy-to-understand graphical formats and management-friendly reports.
Enhance Continuous Service Optimization with Actional Add-on: Governance Integration Module
The Governance Integration Module integrates with third-party governance products such as BEA AquaLogic Enterprise Registry Repository, Software AG's CentraSite Governance Edition, Fujitsu's and Software AG's CentraSite Enterprise Edition, and HP Systinet to control rogue services, share policy information, and augment registry service metadata with runtime service metadata. It automatically discovers rogue services and interrupts them, pending their review and approval--preventing possible breaches of security and regulatory compliance and their costly consequences, such as fines and litigation, as well as capacity overloads from unplanned services.
The Governance Integration Module also adds value to integrated registries and repositories by copying in metadata on actual service usage, performance, and interdependencies. This information helps developers understand the impact of SOA versioning and maintenance.
Contact us to gain more insight and to learn more about the products and technologies from Progress Software.
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