Standard
Standard-level support is designed to provide you with access to a live customer support engineer or a maximum one-hour call-back time, around the clock. With 24x7 availability you can optimize use of important IT resources by enabling your staff to access customer support outside of normal business hours. This tier of support includes priority queuing of reported issues and time-based escalation of unresolved problems.
In addition, with immediate access to Progress Communities, the Progress knowledge base, whitepapers and the electronic software download (ESD) system, you get total support coverage. This offering also includes access to service packs, bug fixes and new product versions. In addition, there are many online services available to log, track, update, and escalate service requests.
Standard
| What it helps you do | What it means to you |
| Access to all support services and all ongoing maintenance and updates. | Complete access to support tools and upgrades without additional cost. |
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