Integrated Trouble Management

Assure Service Quality with Integrated Trouble Management

Competition is fierce in the telecommunications sector. In today’s market, assuring continuous service quality is essential in the battle to win and keep customers. These modern telecommunication services typically span multiple administrative and technological domains adds substantially to the challenges of maintaining continuous service quality. To deliver the best quality service and differentiate themselves from competitors, service providers need integrated trouble management systems that provide end-to-end visibility and control across the entire operation.

Progress RPM Powers Real-Time Integrated Trouble Management

Progress Software’s Progress® Responsive Process Management (RPM) suite delivers an unprecedented combination of real-time visibility, immediate sense-and-respond, and continuous process optimization capabilities in one unified platform. The Progress RPM suite is the ideal platform for developing, testing, and deploying enterprise class integrated trouble management applications. With Progress RPM, you can build and run integrated trouble management systems that optimize the end-to-end trouble resolution process―from ticket-opening to root cause analysis and impact analysis, as well as to the dispatch of field personnel, status updating and tracking, trouble resolution, and archiving.

Progress RPM provides developers and users of integrated trouble management systems with a rich set of seamlessly integrated core capabilities that include:

• Enterprise-wide data integration, with no disruption to existing systems and no negative performance impact.
  
  
• Real-time visibility into transactions, processes, and events across the enterprise, conveyed through a unified business control panel that supports big picture dashboards as well as deep drill-down functionality.
  
  
• A complex event processing engine that correlates and analyzes fast-moving event streams and transforms them into actionable insight, alerting operators to events or event patterns that indicate potential trouble.
  
  
• Robust process modeling and analysis tools that have made Progress a leader in business process management solutions.
  
  
• A feature-rich visual IDE that enables developers to build, test, and deploy applications in close collaboration with business users.
  
  

With Progress RPM’s comprehensive development toolset and high-performance run-time environment, service providers can create and deploy customized integrated trouble management applications that assure continuous service quality and thereby increase customer satisfaction and loyalty.

Achieve Operational Responsiveness

In addition to supporting integrated trouble management, the Progress RPM suite can power operational responsiveness in a wide range of business settings, including:

• Claims automation in the insurance industry.
• Multi-channel distribution optimization in the retail sector.
• Application performance management for “cloud computing” providers and other Web-based service providers.

Learn more about how the Progress Responsive Process Management suite enables businesses to achieve a higher level of operational responsiveness.