Whether talking about a house or a business, the right foundation can mean the difference between success and failure. Since its inception, One.Tel has invested in Progress technology as the underpinning for its business operations. That investment has paid off, contributing to One.Tel’s growth into one of the fastest growing telecommunications service providers in Hong Kong.

Telecommunications Provider Offers Customer Portal and Online Support

One.Tel develops most of its applications in-house using Progress tools, and all of its applications run on the Progress® OpenEdge® business platform. OpenEdge enables the service provider to develop and deploy solutions in an easy and manageable way to meet ever-changing business requirements, efficiently manage fast-growing databases without a dedicated database administrator, and minimize system downtime—critical to running a 24x7x365 business.

Progress solutions have allowed One.Tel to improve customer service through a browser-based customer support system and a portal that allows customers to access their account and billing information online. And Progress® Sonic® enterprise service bus ensures customer-related information is always accurate and up-to-date.

With Progress technology as the foundation for all of its business operations, One.Tel has reduced application development time and accelerated application deployment, continuously driven down its total cost of ownership for business support systems, and increased its business agility with the flexibility to extend its IT infrastructure to support future business needs.