Airports are incredibly complex environments. And while the supporting IT systems are mission-critical, many airlines are choosing to cut back on their IT spend. British Airways (BA), on the other hand, believes investing in technology is the key to achieving a competitive advantage.

Airline Carrier Integrates Complex Systems to Improve Customer Care

As the UK’s largest international airline serving millions of passengers across more than 300 worldwide locations, BA requires a complex IT infrastructure. With over 250 applications, BA’s IT environment is enormous, complex and operationally critical. Performance, scalability and resilience are all vital to managing the massive operation.

That’s why the industry leader chose a service-oriented architecture (SOA) to transform its integration capability and achieve greater operational responsiveness. BA is using the Progress portfolio of SOA solutions, including Progress® Sonic® ESB, Progress® Actional® SOA Management and Progress® DataXtend® Semantic Integrator (SI), as a key part of its travel program to upgrade its IT systems.

The automation afforded by Progress SOA solutions will enable BA to transform the travel experience for customers through new opportunities, improved customer care and increased self-service functionality. And a more flexible infrastructure will accelerate the company’s time-to-market with new products and services, delivering a competitive edge.