Losing a customer’s trust is easy. Gaining that trust back is not. After Argentina’s 2001 financial crisis, Banco Comafi incorporated a large portfolio of customers from other banks that had withdrawn from the Argentine market. With customers understandably anxious, Banco Comafi’s mission was to better connect with its clients and strengthen their trust in the organization.
Enhanced Online Banking Services Reduce Call Center Support
“There is no doubt that by implementing this project we hit on a triple-win solution for our customers, partners and employees.
Pablo Velazquez Mann
CIO
Banco Comafi
But a lack of integration across the bank’s own systems and with those of its partners hampered efforts to rapidly integrate new customers into its existing systems and incorporate new applications to provide access to the basic services they required.
Banco Comafi’s IT department implemented a service-oriented architecture (SOA)—including Progress® OpenEdge®, Progress® Sonic® ESB, Progress® Sonic® Orchestration Server® and Progress® SonicMQ®—to expand its integration reach, reduce integration costs and enhance business agility.
Since implementing the Progress SOA portfolio, the number of Banco Comafi’s customers that take advantage of home banking has doubled. And the project has opened new revenue channels for the organization with the ability to design innovative products to reach customers in a personalized way.
