Accessing Product Downloads (MOVEit, WhatsUp Gold, WS_FTP)

March 28, 2022

Accessing Product Downloads (WUG/MOVEit, WS_FTP)

Hello, and welcome to our video on how to access your product downloads within the Progress Community.  Once you’re logged in, you will be able to access Product Downloads.  Check out our video on Accessing the Community if you need any assistance logging in.  As always, we recommend using the Chrome browser.

The quickest way to access the site, is to type into your browser.  You can access Product Downloads from anywhere in the community using the Product Downloads item in the navigation.  If you are on the homepage, there is also a Product Downloads tile menu item.

This video will focus on the WhatsUp Gold, MOVEit, and WS_FTP product lines.  If you are trying to download other products, please see our video on accessing product downloads for that product.  Once you are on the Product Downloads page, click the GO TO DOWNLOAD CENTER button.  You are taken to a page that lists all of your company’s assets.  There are also tabs for “My Active”, which lists all of the active assets where you are the primary contact, “My Expired”, which lists all of the expired assets where you are the primary contact and finally “My Evaluations”, which lists all of the evaluation assets that you are the primary contact for.

These lists are sortable by the columns shown.  Simply click on the column header.  The lists are also searchable, using the search box at the top right hand side.  The Asset Name, Serial Number and User Tag fields are all searchable.

To view the details of an asset, simply click on the asset name.  On the Asset Detail page, you will see all of the relevant information.  The User Tag field is there for you to help identify your assets.  Simply enter in the information you would like stored and click update.  A great feature and also a best practice on this page is the Contact Support button.  Clicking this will take you to the case creation page, prepopulating it with this asset’s information.

Back on the details page, you will find the Download button.  This will open a popup window listing out all of the available downloads for this asset, including previous versions.  The most current version will always be listed at the top.  The installers vary by product, so we highly recommend reading the details of each download link and choosing the one that best fits your requirements.  For most users, this will be the first downlink presented.

That’s all for this video!  Please check out our other videos to help you get set up for success with Progress.  Thank you!


Tags: WhatsUp Gold WS_FTP MOVEit How To