Progress DataDirect offers the most comprehensive worldwide technical support in the industry. We call it SupportLink. No one can match our level of expertise in data connectivity middleware. It's one of the main reasons people choose DataDirect products.
Should you ever need help getting the most out of our drivers, our support team is available with a live voice on the phone ready to answer questions about all of our products. Rest assured, we'll be here if you need us!
You can choose between toll-free, unlimited phone support, e-mail and web self-service case reporting. Our SupportLink staff knows databases, standard APIs and DataDirect products inside and out.
- Winner of the Omega NorthFace Award for 10 Years in a Row
This award is presented annually to organizations who exceed expectations in customer service.
- SupportLink Offerings
What do you get with a SupportLink contract?
- Why would you Renew or Purchase a SupportLink Contract?
Customer Story and Customer Satisfaction Results
- Case Escalation Procedure
How to escalate a Support Case
- We're Proud Members of TSANet Read more!