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Rollbase Support and Learning

All the popular troubleshooting, how-to resources and support options you need

Support Resources

  • Customer Support Guide

    Overview of the features and benefits of technical support, and tells you how you can reach us world-wide.

  • Getting Started

    Accelerate your learning through a choice of tracks with tutorials, videos, sample apps and documentation

  • User Guide

    Learn about Rollbase from the ground up—the basics, to advanced setup and more

  • FAQs

    Get answers about installations and upgrades, security, QC, the application directory and more

  • Types of Support

    Progress offers tiered support to meet the needs of your application support team and your business users.

  • Scope of Support

    This document covers the scope of support for the OpenEdge, Corticon and DataDirect products.

  • Support Service Level Objectives

    In order to ensure timely responses and resolutions to your cases we measure our performance against Service Level Objectives (SLOs).

  • How to Escalate a Case

    For customers who find they need to escalate a case, contact information is available for all Progress Software’s Technical Support Managers