Phone Assistance for: MOVEit, WS_FTP, WhatsUp Gold, MessageWay, iMacros & iMailServer

PHONE SUPPORT FOR - WHATSUP GOLD, MOVEIT, IMAIL SERVER, IMACROS, MESSAGEWAY, WS_FTP SERVER

You can’t have award-winning products without an award-winning support system, which is why we offer comprehensive phone support as one of the many customer support avenues available to you.

Make your IT team shine with unlimited technical support and customer service during business hours and extended emergency support 24x7x365, delivered by our service-focused, solution-minded product engineers. Note that the official language for Customer Support communication is English.

Support Eligibility

Technical support is available for customers with an active service agreement, subscription or are under warranty (which covers the first 30 days after purchase). Additionally, after-hours emergency technical support is available to customers with an extended support contract.

Before calling, please review Product Lifecycle for supported versions of our products (Managed File Transfer Lifecycle or Network Monitoring Lifecycle). Note that product engineers will do everything they can to resolve challenges regarding end-of-life products, but customers may be required to upgrade to address known issues fixed in later releases.

PLEASE NOTE
, WS_FTP Pro is not eligible for live telephone support. WS_FTP Pro cases can only be submitted online

Technical Support

Get the help you need and get back to doing what matters. Our technical support team will help you navigate your specific situation to find the optimal solution.

Product

Phone Hours Available - ET |GMT|UTC+9

US & Canada Phone

Outside of US & Canada

WS_FTP Server

24x5 - Monday - Friday

+1 678-287-0700 *

+44-203-137-6860 *

WS_FTP Pro

Phone Support Not Available for this Product

MOVEit (All editions other than EZ)

24x5 - Monday - Friday

MOVEit EZ

Phone Support Not Available for this Product

WhatsUp Gold

24x5 - Monday - Friday

iMacros

Monday - Friday, 10 AM - 6 PM ET

MessageWay

Monday - Friday, 8 AM - 6 PM ET

iMail Server

Monday - Friday, 9 AM - 6 PM ET

* For additional international and toll free phone options, you may also call a number convenient to you listed on this page.

If you are seeking a region specific Technical Support Engineer, the regions are staffed as follows. (Note that some overlap between regions may still apply):

Asia-Pacific: 6 AM to 3 PM IST
EMEA: 7 AM to 4:30 PM GMT
Americas: 7 AM to 8 PM ET

For after-hours support, please use the number provided in your extended support contract.

Customer Service

Have questions about your account, billing or licensing? Call our customer service hotline at any time during business hours.

Customer service hours: Monday – Friday, 9 a.m. – 6 p.m. ET +1 800-793-4825 (U.S. and Canada)
+1 781-676-5700 (Outside of U.S. and Canada)

Renewals

Renewing your service agreement each year ensures you get unlimited access to technical support during business hours and priority access to software updates. Call today to get your service reinstated.

Renewals hours: Monday – Friday, 8:30 a.m. – 6 p.m. ET +1 781-676-5876 (U.S. and Canada)