Hours of Operation
Monday-Friday: 9am – 6pm EST
Closed on the Following U.S. Holidays:
- January 1, 2020 – New Year’s Day
- January 20, 2020 – Martin Luther King Day
- May 25, 2020 – Memorial Day
- July 3, 2020 – Independence Day
- July 6, 2020 – Independence Day
- September 7, 2020 – Labor Day
- November 26, 2020 – Thanksgiving
- December 24, 2020 – Christmas Day
- December 25, 2020 – Christmas Day
Only customers with an active service agreement are eligible to purchase 24×7 Support incident packages. 24×7 Support Agreements provide two (2) support incidents which can be used during non-business hours.
How To Purchase
During business hours: Contact an account manager at 706-312-3540
During Non-business hours:
- Visit myIpswitch.com.
- Click on the Buy Services tab.
- Enter your IMail Server serial number and click Submit.
- You will then be directed to the sales wizard, at the top of the wizard click on step 4 Add-Ons.
- Select 24×7 Support Agreement and then click continue through the purchase process
You will receive two emails at the address you provided while checking out. The first is simply an email with a receipt of your payment. Within a few minutes you will receive another email with a 24×7 Support Agreement License Certificate. This certificate provides you with specific instructions on how to use a 24×7 Support incident.
After Hours Install/Upgrade Support
Contact our sales team via email or phone to find out more about scheduling an after hours support session.
Note: This service is available for an additional charge to active service agreement holders and must be scheduled in advance.