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Contact Support

Support for IMail on-premise installations

Contact Support

Phone Support - Dial 706-312-3550

Email Support - Open A Ticket Now!

Hours of Operation

Monday-Friday: 9am – 6pm EST

Closed on the Following U.S. Holidays:

  • January 1, 2020 – New Year’s Day
  • January 20, 2020 – Martin Luther King Day
  • May 25, 2020 – Memorial Day
  • July 3, 2020 – Independence Day
  • July 6, 2020 – Independence Day
  • September 7, 2020 – Labor Day
  • November 26, 2020 – Thanksgiving
  • December 24, 2020 – Christmas Day
  • December 25, 2020 – Christmas Day
24×7 Support

Only customers with an active service agreement are eligible to purchase 24×7 Support incident packages. 24×7 Support Agreements provide two (2) support incidents which can be used during non-business hours.

How To Purchase

During business hours: Contact an account manager at 706-312-3540

During Non-business hours:

  1. Visit myIpswitch.com.
  2. Click on the Buy Services tab.
  3. Enter your IMail Server serial number and click Submit.
  4. You will then be directed to the sales wizard, at the top of the wizard click on step 4 Add-Ons.
  5. Select 24×7 Support Agreement and then click continue through the purchase process

You will receive two emails at the address you provided while checking out. The first is simply an email with a receipt of your payment. Within a few minutes you will receive another email with a 24×7 Support Agreement License Certificate. This certificate provides you with specific instructions on how to use a 24×7 Support incident.

After Hours Install/Upgrade Support

Contact our sales team via email or phone to find out more about scheduling an after hours support session.

Note: This service is available for an additional charge to active service agreement holders and must be scheduled in advance.

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Get Your Free IMail Server
Evaluation

With this 30-day evaluation, you will fully experience all of the features that the award-winning IMail Server has to offer including CYREN Premium Anti-Spam