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Health Cloud Solution
Support and Learning

Here you’ll find links to resources and training related to your Progress solution.

Foundation Technology

The Progress Health Cloud Solution is powered by the Progress Kinvey serverless cloud backend and includes support for application development accelerators for digital experiences, cloud services, healthcare integration and HIPAA compliance.

Kinvey

Kinvey is a serverless, cloud-native platform that powers mission-critical apps and entire digital businesses.

Getting Started

Review the Getting Started Guide.

Account Log-In

Log into your Progress Kinvey account.

Support Forum

Join our developer community and ask questions, get help and contribute answers.

GitHub

Explore Progress Kinvey on GitHub.


Support Plans

Check available support plans to optimize your productivity.

How to Report a Problem Via the Support Portal

Contacting us via the Support Portal is simple. Whenever you encounter a problem, a bug, would like to make a suggestion, request an enhancement, or just have a question about your Progress Health Cloud Solution, please proceed to the portal at https://support.kinvey.com and login. Upon login, you will be taken to the Portal Dashboard for your company. To open a new support ticket:

  1. Click the "+New" button in the upper right-hand corner of the screen.
  2. You will see a drop down and you should then click on "Ticket".
  3. You will then be taken to the "Create a new ticket" screen where you fill out a few fields, being sure to include as much information about your problem, issue, or question as possible.
  4. The fields to complete are straightforward. In the "Group" field, please choose "Support" from the drop-down list. Unless they are required fields, please leave blank any fields that you don't understand. We’ll be happy to explain any fields so you can include them in future tickets.
  5. When you’re done entering your information, click the "Submit" button and that's it. You're done!

Your ticket will be automatically acknowledged by the Support Portal once it has been received and you will be contacted via the ticket as soon as possible by a Technical Support Engineer to discuss your problem and begin working toward an answer or resolution.