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DataDirect Connectors Support and Learning

All the popular troubleshooting, how-to resources and support options you need

Support Resources

  • ODBC FAQs

    Get answers to common questions about ODBC implementation, features, diagnostics and more

  • Progress Database ODBC and JDBC Driver FAQ

    Get answers about what an ODBC driver is, where to get them, diagnostics and more

  • JDBC FAQs

    Get answers to common questions about JDBC drivers including how they work and how to improve performance

  • Types of Support

    Progress offers tiered support to meet the needs of your application support team and your business users.

  • Scope of Support

    This document covers the scope of support for the OpenEdge, Corticon and DataDirect products.

  • Customer Support Guide

    Overview of the features and benefits of technical support, and tells you how you can reach us world-wide.

  • Support Service Level Objectives

    In order to ensure timely responses and resolutions to your cases we measure our performance against Service Level Objectives (SLOs).

  • How to Escalate a Case

    For customers who find they need to escalate a case, contact information is available for all Progress Software’s Technical Support Managers

  • Maintenance and Support Policy

    Details on our pricing policy as it relates to Maintenance and Support.