DataDirect Connectors Support and Learning

All the popular troubleshooting, how-to resources and support options you need

Support Resources

  • DataDirect FAQs

    Find the answers to commonly asked questions for DataDirect


    Get answers to common questions about ODBC implementation, features, diagnostics and more

  • Progress Database ODBC and JDBC Driver FAQ

    Get answers about what an ODBC driver is, where to get them, diagnostics and more


    Get answers to common questions about JDBC drivers including how they work and how to improve performance

  • Types of Support

    Progress offers tiered support to meet the needs of your application support team and your business users.

  • Scope of Support

    This document covers the scope of support for the OpenEdge, Corticon and DataDirect products.

  • Customer Support Guide

    Overview of the features and benefits of technical support, and tells you how you can reach us world-wide.

  • Support Service Level Objectives

    In order to ensure timely responses and resolutions to your cases we measure our performance against Service Level Objectives (SLOs).

  • How to Escalate a Case

    For customers who find they need to escalate a case, contact information is available for all Progress Software’s Technical Support Managers.

  • Maintenance and Support Pricing Policy

    Details on our pricing policy as it relates to Maintenance and Support.