Corticon Support and Learning

All the popular troubleshooting, how-to resources and support options you need

Support Resources

  • Corticon FAQs

    Get answers to common questions about Corticon

  • Customer Support Guide

    Overview of the features and benefits of technical support, and tells you how you can reach us world-wide.

  • Types of Support

    Progress offers tiered support to meet the needs of your application support team and your business users.

  • Scope of Support

    This document covers the scope of support for the OpenEdge, Corticon and DataDirect products.

  • Support Service Level Objectives

    In order to ensure timely responses and resolutions to your cases we measure our performance against Service Level Objectives (SLOs).

  • How to Escalate a Case

    For customers who find they need to escalate a case, contact information is available for all Progress Software’s Technical Support Managers.

  • Maintenance and Support Pricing Policy

    Details on our pricing policy as it relates to Maintenance and Support.