5 Factors to Make or Break Chatbot CX
In today's digital climate, customer satisfaction is crucial to success because bad experiences can spread like wildfire. Chatbots offer great promise for improving CX but many implementations have failed to live up to expectations. In this paper you'll learn about five key considerations for delivering superior customer support with a chatbot.
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5 Factors to Make or Break Chatbot CX
Customer satisfaction is critical to any organization's success because poor customer experiences can spread like wildfire, globally proliferated in real-time via social media and other digital channels. The need for businesses to deliver the best possible customer experience (CX) has never been more critical.
Chatbots offer great promise for improving CX and addressing the demands of 24/7 customer self-service support. Unfortunately, traditional chatbots have failed to address those needs in a customer-friendly way due to limited intelligence and requiring users to follow unnatural, predefined paths rather than creating an environment that resembles a human conversation.
In this paper we'll look at five key factors for overcoming those challenges so you can deliver your customers a superior self-service experience with a chatbot.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/kinvey/5_factors_to_make_or_break_chatbot_cx-whitepaper.pdf?sfvrsn=b6e0471c_2
Four Tips for Harnessing the Full Potential of Sitefinity
With new digital touchpoints arriving each day, running and maintaining a content management system (CMS) has become vital to the success of the modern business. To help you on this journey, Progress® Sitefinity® offers a wide array of controls and services out of the box.
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Four Tips for Harnessing the Full Potential of Sitefinity
With new digital touchpoints arriving each day, running and maintaining a content management system (CMS) has become vital to the success of the modern business. To help you on this journey, Progress® Sitefinity® offers a wide array of controls and services out of the box.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/progress/documents/papers/4-tips-to-harnessing-sf-powerb81ab5874cb56f7796acff0300ae3c70.pdf?sfvrsn=70420a0a_0
OpenEdge Service Pack 11.7.3 - New Information
This guide is primarily intended for OpenEdge application developers and system administrators who have installed 11.7.3 as the most recent Service Pack for Release 11.7.
OpenEdge Service Pack 11.7.3 - New Information
This guide is primarily intended for OpenEdge application developers and system administrators who have installed 11.7.3 as the most recent Service Pack for Release 11.7.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/11-7-3-new-information-2018-new.pdf?sfvrsn=f90af27a_0
Infographic: The Total Economic Impact of Progress OpenEdge 11.7
This infographic summarizes Forrester's findings in terms of benefits & ROI that two OpenEdge application partners experienced when upgrading to OpenEdge 11.7. Forrester found that the model organization experienced an ROI of 375% with an 8-month payback.
Infographic: The Total Economic Impact of Progress OpenEdge 11.7
This infographic summarizes Forrester's findings in terms of benefits & ROI that two OpenEdge application partners experienced when upgrading to OpenEdge 11.7. Forrester found that the model organization experienced an ROI of 375% with an 8-month payback.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/openedge_tei_infographic_final4d338c2567e54fb9b9758fcde6af8c4e.pdf?sfvrsn=ff7c9f8b_0
Forrester Report - Total Economic Impact of Progress OpenEdge 11.7
To better understand the benefits, costs, and risks associated with an investment in OpenEdge 11.7, Forrester interviewed two OpenEdge application partners and found that the model organization experienced benefits of $855,000 over three years versus costs of $180,000 adding up to a net present value (NPV) of $675,000 and an ROI of 375%.
Forrester Report - Total Economic Impact of Progress OpenEdge 11.7
To better understand the benefits, costs, and risks associated with an investment in OpenEdge 11.7, Forrester interviewed two OpenEdge application partners and found that the model organization experienced benefits of $855,000 over three years versus costs of $180,000 adding up to a net present value (NPV) of $675,000 and an ROI of 375%.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/forrester-total-economic-impact-report---2018.pdf?sfvrsn=80a56b70_0
Technical and Security Overview of Progress NativeChat
This whitepaper takes an in-depth look at NativeChat, providing a complete capabilities overview and technical details of NativeChat’s product architecture, product security and cloud infrastructure security.
Technical and Security Overview of Progress NativeChat
This whitepaper takes an in-depth look at NativeChat, providing a complete capability rundown, along with a technical review of the product architecture, security features and cloud infrastructure security.
You’ll explore topics ranging from the business benefits of NativeChat for customer self-service and related use cases, to a look at architecture features like natural language understanding and conversational intelligence, and security topics including Progress best practices.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/nativechat/nativechat_security-overview.pdf?sfvrsn=c6e4bf6c_4
Why Progress Kinvey?
Why use a serverless backend like Kinvey? We recently surveyed our customers to find out. From masking system complexity from developers and users to being able to react quickly to feedback, Kinvey can improve your app development process significantly. Download this infographic today and see how other businesses are benefitting from using Kinvey.
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Why Progress Kinvey?
Most applications start as a great idea, but pressing deadlines, budgets and other limitations mean the original vision often gets compromised in development. But what if you could focus more on the creative side and less on the non-value-added work?
With the Kinvey serverless backend, you can. We recently surveyed our customers, and many found they were able to focus on creating innovative digital experiences instead of spending time on other, more rudimentary tasks. That’s not the only benefit either—from masking system complexity from developers and users to being able to react quickly to feedback, Kinvey can improve your app development process significantly.
Download this infographic today and see how other businesses are benefitting from using Kinvey.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/progress-why-kinvey_infographic_may02-(1).pdf?sfvrsn=da8bc86b_0
What's New: Progress Corticon 5.7
Progress is proud to announce the newly available, Progress Corticon 5.7. Organizations are driving harder than ever to increase effectiveness and agility in business operations, with automated decisions playing a pivotal role in this process. The ease with which you can capture, change and optimize these business rules either promotes or inhibits the agility of your organization.
With the latest enhancements, you can now tame complex rules through efficient batch processing of vast amounts of data, gain affordable access to multiple data sources, detail provide detailed comments for key stakeholders and more.
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What's New: Progress Corticon 5.7
https://d117h1jjiq768j.cloudfront.net/docs/default-source/corticon/whats_new_corticon_5-7_final.pdf?sfvrsn=849b0b41_0
Achieving High Availability with Progress OpenEdge
Today accessibility to information has expanded beyond the four walls, “upwards” into the cloud to allow integration between supplier, vendor, partner and customer channels with a high degree of interconnection. To address this demand, businesses of every size must seek technology resiliency through a thoughtful Business Continuity Plan (BCP) that includes disaster recovery and high availability. This paper provides a deep dive into how to maximize high availability within your OpenEdge environment with special attention to the latest enhancements offered in OpenEdge 11.7.
Download now
Achieving High Availability with Progress OpenEdge
Today accessibility to information has expanded beyond the four walls, “upwards” into the cloud to allow integration between supplier, vendor, partner and customer channels with a high degree of interconnection. To address this demand, businesses of every size must seek technology resiliency through a thoughtful Business Continuity Plan (BCP) that includes disaster recovery and high availability. This paper provides a deep dive into how to maximize high availability within your OpenEdge environment with special attention to the latest enhancements offered in OpenEdge 11.7.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/oe-high-availability-whitepaper-2018.pdf?sfvrsn=afa49705_0
OpenEdge Replication vs. AI-Based Replication - HA Overview
Unexpected application downtime is still a relatively common occurrence in today’s business world, despite growing expectations among users.
Data replication plays a pivotal role in helping modern enterprises achieve high availability by enabling them to recover from disasters and disruption.
This overview explores the differences of OpenEdge Replication and After-Imaging as you discover and decide which is best for your specific business and IT requirements.
OpenEdge Replication vs. AI-Based Replication - HA Overview
Unexpected application downtime is still a relatively common occurrence in today’s business world, despite growing expectations among users.
Data replication plays a pivotal role in helping modern enterprises achieve high availability by enabling them to recover from disasters and disruption.
This overview explores the differences of OpenEdge Replication and After-Imaging as you discover and decide which is best for your specific business and IT requirements.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/ha-overview-2018.pdf?sfvrsn=ab577808_0
Business Continuity Planning in the Always-On Era
For companies, the always-on approach enables them to essentially extend the boundaries of the way they do business. However, as more enterprises look to extend the availability of their mission-critical applications and data, they are also under tremendous pressure to ensure the uptime of their systems. Downtime, even if it’s just a matter of minutes, can result in substantial costs to the enterprise. This eBook will show you five key areas to consider when planning a comprehensive business continuity plan for your OpenEdge environment.
Business Continuity Planning in the Always-On Era
For companies, the always-on approach enables them to essentially extend the boundaries of the way they do business. However, as more enterprises look to extend the availability of their mission-critical applications and data, they are also under tremendous pressure to ensure the uptime of their systems. Downtime, even if it’s just a matter of minutes, can result in substantial costs to the enterprise. This eBook will show you five key areas to consider when planning a comprehensive business continuity plan for your OpenEdge environment.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/business-continuity-ebook_final.pdf?sfvrsn=e9813995_0
The State of Business Continuity Today - Infographic
“Always on” has become the new normal for businesses across the globe. However, unexpected downtime is still a relatively common occurrence in today’s business world. This infographic will provide graphic visual representations of important data to convey the state of business continuity today and steps needed to help reinforce your business continuity plan.
Download now
The State of Business Continuity Today - Infographic
“Always on” has become the new normal for businesses across the globe. However, unexpected downtime is still a relatively common occurrence in today’s business world. This infographic will provide graphic visual representations of important data to convey the state of business continuity today and steps needed to help reinforce your business continuity plan.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/business_continuity_infographic.pdf?sfvrsn=799c2dc7_0
Progress OpenEdge Business Continuity Health Check Data Sheet
The potential consequences of not having a comprehensive business continuity strategy in place are grave. The Progress OpenEdge Business Continuity Health Check is a service from Progress that assesses your organization’s business continuity and readiness, and then delivers the right tools and processes to keep your business up and running. It’s a flexible, economical strategy to provide maximum system availability in hosted or remote environments.
Download now
Progress OpenEdge Business Continuity Health Check Data Sheet
The potential consequences of not having a comprehensive business continuity strategy in place are grave. The Progress OpenEdge Business Continuity Health Check is a service from Progress that assesses your organization’s business continuity and readiness, and then delivers the right tools and processes to keep your business up and running. It’s a flexible, economical strategy to provide maximum system availability in hosted or remote environments.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/openedge_business-continuity-health-check-datasheet.pdf?sfvrsn=2d097489_0
JSDO Datasheet
The JavaScript Data Object (JSDO) helps you manage complex business transactions when working in a distributed, modern, n-tier application architecture.
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JSDO Datasheet
The JavaScript Data Object (JSDO) helps you manage complex business transactions when working in a distributed, modern, n-tier application architecture. JSDO is a code library produced by Progress. It’s free and open source—forever.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/datasheet_jsdo_final_2018.pdf?sfvrsn=c45a9bdd_0
FAQ: OpenEdge and GDPR
Revised GDPR regulations strengthening data protection and privacy rights for citizens take effect 25 May 2018. This document answers frequently asked GDPR questions for OpenEdge users and partners.
FAQ: OpenEdge and GDPR
Revised GDPR regulations strengthening data protection and privacy rights for citizens take effect 25 May 2018. This document answers frequently asked GDPR questions for OpenEdge users and partners.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/openedge_gdpr_faq_final_2017.pdf?sfvrsn=5b401ba0_0
Backend-as-a-Service vs. API Management
For mobile app developers, the library is the API they care about. Rather than coding mobile-specific features to a REST or SOAP API, client libraries provide developers prebuilt features that can be consumed by their application. To learn more, download this whitepaper.
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Backend-as-a-Service vs. API Management
Mobile development cycles are being cut in half, yet budgets are flat. Organic, cloud solutions, middleware, backend-as-a-service—countless development options (and options within options) exist to help you build your next mobile application.
Which is right for your business? For mobile app developers, the library is the API they care about. Rather than coding mobile-specific features to a REST or SOAP API, client libraries provide developers prebuilt features that can be consumed by their application.
To learn more, download this whitepaper.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/baas-v-api-mgmt-ready.pdf?sfvrsn=f38f42ed_0
Are You Preparing for GDPR? Read Our Executive Overview
The European Union’s General Data Protection Regulation (GDPR)
goes into effect on 25 May 2018 and will have a significant impact on many businesses. Organizations can face stiff penalties if found to be non-compliant. While we can’t ensure your GDPR compliance, as your technology partner we’re sharing information about the tools available within your OpenEdge application to consider as you address certain GDPR requirements.
Are You Preparing for GDPR? Read Our Executive Overview
The European Union’s General Data Protection Regulation (GDPR)
goes into effect on 25 May 2018 and will have a significant impact on many businesses. Organizations can face stiff penalties if found to be non-compliant. While we can’t ensure your GDPR compliance, as your technology partner we’re sharing information about the tools available within your OpenEdge application to consider as you address certain GDPR requirements. Download this whitepaper now and consider GDPR as it relates to your OpenEdge Environment.
You may also be interested in the GDPR Information Page
More information
https://d117h1jjiq768j.cloudfront.net/docs/default-source/openedge/gdpr-and-openedge_v2.pdf?sfvrsn=4120afd6_2
OpenEdge Security Health Check
The first step to enhancing the security of your OpenEdge application is recognizing the need to review and audit existing security procedures. Learn more about how OpenEdge Security Health Check can help you minimize security vulnerabilities that may be identified within your OpenEdge application.
OpenEdge Security Health Check
The first step to enhancing the security of your OpenEdge application is recognizing the need to review and audit existing security procedures. Learn more about how OpenEdge Security Health Check can help you minimize security vulnerabilities that may be identified within your OpenEdge application.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/oe_security_healthcheck_datasheet.pdf?sfvrsn=46b9b491_0
Mobilize Sharepoint Data Instantly with Kinvey
Many businesses use SharePoint but have trouble accessing this data in the modern mobile world. Download this whitepaper to see how Kinvey's out-of-the-box connector lets you quickly and securely expose SharePoint data to mobile apps.
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Mobilize Sharepoint Data Instantly with Kinvey
One of the most common challenges in enterprise mobile application development is the question of how to best integrate existing legacy systems that were not designed for mobile with new mobile applications. Many businesses struggle to mobilize their SharePoint data, which can be difficult to expose externally and in a mobile-friendly way.
To bridge this gap, Progress Kinvey provides an out-of-the-box connector for configuring connections into SharePoint systems, as well as a Node.js module for more advanced use cases. Download this whitepaper and learn how to bring your SharePoint data into the mobile era.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/kinvey_sharepoint_wp-ready.pdf?sfvrsn=e2448702_0
Technical Whitepaper: OpenEdge Change Data Capture and the ETL Process
Keeping the multitude of data sources housed within an organization updated is a cumbersome and time intensive process. Having accurate data at your fingertips helps drive business success, and the ability to precisely capture changes and efficiently export and synchronize those changes with data repositories and warehouses enhances visibility and operational productivity.
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Technical Whitepaper: OpenEdge Change Data Capture and the ETL Process
Progress OpenEdge Change Data Capture (CDC), a new OpenEdge 11.7 feature enhancement, acts as a tracking mechanism that enables applications to implement a process that automatically logs changes made to user tables in an OpenEdge database. The data gathered through the change data capture process can be utilized by a category of tools commonly known as ETL (extract, transform, load) processes for analytics or reporting purposes. Learn how this data might be used to identify business trends using data housed in a data warehouse, whereby the accuracy of that data has been provided by OpenEdge CDC.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/openedge/cdcetl-process_11_02.pdf?sfvrsn=f8ce2dab_0