Whitepapers

Hunting for Easter Eggs or Improving CX?

Chatbots: Hunting for Easter Eggs or Improving CX?

Chatbots have emerged as a great option for providing a 24/7 self-service solution to address a host of customer support requirements. As chatbot adoption has increased, various types have entered the market to address different requirements. This paper examines five key differences between transactional bots and knowledge bots and their fit for addressing customer self-service needs.

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5 Factors to Make or Break Chatbot CX

5 Factors to Make or Break Chatbot CX

In today's digital climate, customer satisfaction is crucial to success because bad experiences can spread like wildfire. Chatbots offer great promise for improving CX but many implementations have failed to live up to expectations. In this paper you'll learn about five key considerations for delivering superior customer support with a chatbot.
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Technical and Security Overview of Progress NativeChat

This whitepaper takes an in-depth look at NativeChat, providing a complete capabilities overview and technical details of NativeChat’s product architecture, product security and cloud infrastructure security.

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