The ubiquitous availability of Internet of Things devices and the adoption of AI have boosted the popularity of virtual assistant chatbots among consumers. Chatbots are also on the rise in the B2B space. Yet, for enterprises about to start their journey into the world of chatbots, there is much to consider. This paper explores in depth seven priorities to consider when planning an enterprise chatbot strategy.

Chatbots have emerged as a great option for providing a 24/7 self-service solution to address a host of customer support requirements. As chatbot adoption has increased, various types have entered the market to address different requirements. This paper examines five key differences between transactional bots and knowledge bots and their fit for addressing customer self-service needs.

This whitepaper takes an in-depth look at NativeChat, providing a complete capabilities overview and technical details of NativeChat’s product architecture, product security and cloud infrastructure security.