Bot Memory and Your Data

Having a natural-sounding conversation and delivering a good experience requires the bot to know and remember a lot of data about users and their conversations.

Short and Long-Term Memory

Short-term memory

This is where all the information from the current conversation with the user is stored.

Long-term memory

After a conversation is completed, all the information from the short-term memory is saved in the long-term memory. Then the short-term is reset.

Information in the long-term memory can be used for displaying suggestions to the user or automatically pre-filling some of the data in a conversation.

Memory Suggestion

Third-Party Integrations

Most bot interactions rely on data and business logic already present in other systems.

NativeChat provides flexible REST API integration and samples on how to connect to your existing software infrastructure to deliver personalized user experiences.

Memory Integrations

Progress NativeChat

Deliver superior customer experiences—empower customers to talk with chatbots just like they would with a human on the channel of their choice.