What Is a Chatbot?

Chatbots provide automated, 24/7 self-service solutions to address customer support issues such as answering frequently asked questions and conducting online transactions.

Chatbots are used on websites, social media, mobile apps and other digital channels with the goal of simulating a human conversation. By supporting repetitive customer inquiries with a chatbot, support organizations can increase their efficiency by reducing the volume of calls their staff needs to field.

Many chatbots are now powered by artificial intelligence which makes them more conversational and enables them to be trained like people—utilizing a set of goals, examples, and data from existing systems. With AI and machine learning, today’s chatbots gain intelligence over time as they learn from customer interactions to provider continuously better user outcomes.

Learn more about chatbots here:

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