IMPORTANT: The data in the CSV file needs to be formatted according to specific requirements. For more information, see CSV files format.
NOTE: All interactions are marked with the same timestamp. Keep in mind that you need to set your local time zone.
To review an example of valid CSV data, download the following ZIP file: Sample CSV data. The ZIP file contains both contacts and sentences sample data. For more information about contacts metadata and sentences, see:
IMPORTANT: When importing a file with contact data and another file with the interactions of these contacts, the label that you set during the imports of the two files must be the same.
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