Topics

Manage touchpoints

The following table summarize the actions you can complete with touchpoints in Sitefinity Insight:

Action Additional information 
Define a touchpoint from scratch  Define touchpoints
Start tracking auto-discovered touchpoints  Conversion and uplift reports
Stop tracking a touchpoint 

IMPORTANT: Once you stop tracking a touchpoint, Sitefinity Insight deletes this touchpoint along with all reports for this touchpoint and its attribution data. Do not stop tracking a touchpoint if you need this information.
Edit a touchpoint  For more information about the properties you can edit, see Define touchpoints. 
Hide a touchpoint  You can only hide auto-discovered touchpoints. You hide a touchpoint per conversation. For all other conversion reports the touchpoint is visible. 
For more information, see Types of touchpoints.
Open touchpoint on the website If you have defined a touchpoint that is a visit to a specific page - for example, a landing page, you click Go_to_touchpoint to open and view the page from the touchpoints list.

Stop hiding a touchpoint

 To stop hiding a touchpoint, go to Conversion details page, click More touchpoints, and click the Hidden tab.

 You can manage touchpoints from the following screens:

Location  Actions 
Touchpoints page
  • Define a touchpoint
  • Stop tracking
  • View definition
  • Edit
  • View details for the touchpoints, such as total and unique hits and attribution to conversions
  • Open touchpoint on the website

    NOTE: You can do this only when the touchpoint definition is visiting a specific page on the site.
Attribution page
  • Start tracking
  • Stop tracking
  • Hide
  • View conversion
  • View details for the touchpoints, such as total and unique hits and attribution to conversions
  • Open touchpoint on the website

    NOTE: You can do this only when the touchpoint definition is visiting a specific page on the site. 
Conversion report
(Top attributing touchpoints)
  • Start tracking
  • Stop tracking
  • Hide
  • Open touchpoint on the website

    NOTE: You can do this only when the touchpoint definition is visiting a specific page on the site.

  • Manage More touchpoints
All touchpoints with attribution to this <conversion name> 
  • Start tracking
  • Stop tracking
  • Hide
  • Stop hiding
Touchpoint details page

Expand the Actions menu to: 

  • View definition
  • Edit
  • Stop tracking

 

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