TIE Kinetix’s first chose Progress OpenEdge for its E-Commerce solution because it offered an intuitive, easy-to-use environment that allowed developers to build complex business rules. Over a decade later, that ability to deliver state-of-the-art solutions with flexibility and ease remains one of their greatest assets.
Since 2000, TIE Kinetix has delivered its E-Commerce Platform using Software-asa-Service (SaaS). The company wanted to free its customers from the costs and constraints of an on premises solution that required constant maintenance. Jan Sundelin, CEO of TIE Kinetix, says the benefits of SaaS are numerous and significant. “We have customers that want to be running 24x7x365 with very little downtime for maintenance.
To do this on their own would require a tremendous investment in hardware and software, and the resources to keep that infrastructure up and running constantly. With SaaS, all they have to focus on is their business and we take care of the rest. That is a great value proposition.”
Today consumers want to place orders from devices such a Smartphones or iPads. And for retailers, social media is increasingly critical to finding and attracting online customers. For example, when a like on Facebook leads a friend to explore a product, retailers are increasingly awarding points or a referral bonus if it results with an online purchase.
Trends like these are tightly followed and acted on by TIE Kinetix. When it comes to E-Commerce, Sundelin says their customers and prospects are focused on performance and accuracy. “Customers want assurance that we can deliver new functionality on time and on budget. And we can do that with Progress. Projects that take some of our customers or competitors three to four months to complete can take us just one to two weeks. The ROI is unmistakable to our customers and it is directly attributable to our underlying Progress architecture.”