OOCL is one of the world’s largest global container transport and logistics service providers, with a network encompassing Asia, Europe, North America and Australia and more than 230 offices in 58 countries around the world. For over 50 years OOCL has been at the forefront of the industry, transporting thousands of containers every day and embracing innovation to enhance its customer-focused solutions. It has an outstanding reputation for providing quality service with its global network of services, people and IT. Headquartered in Hong Kong, OOCL has invested continuously in new equipment and in information technology to support its expanding business.
In line with its innovative approach to information technology, OOCL has developed an advanced system to integrate into a single system its financial information, the business processes of all its offices, and information about its customer shipments. The aim was to revolutionise its customer service and optimise business operation. The resulting system, the award-winning Integrated Regional Information System (IRIS-2), has introduced a new culture into the company in the way it thinks and does business.
Producing accurate, timely electronic customs documentation is vital to OOCL’s smooth operation. In order to be given permission to unload containers at busy ports in various countries, accurate electronic documents under OOCL’s carriage must be submitted to customs in a timely manner.
As part of IRIS-2, OOCL has developed its Inbound-Outbound Customs Module (IOCM), which accesses a Sybase ASE 12.0/12.5 database server.
The overall performance of IOCM depends on having reliable, high-performance connectivity when accessing the Sybase database to pull off the necessary information for electronic customs documentation. This is a global, 24x7x365 requirement.