Job Title: Contract Renewal Representative
About the Team:
Our Maintenance Renewals Team is currently looking for a Temporary Contract Renewal Representative in Waltham, MA. As a member of the Account Maintenance team you will be responsible for following up with clients to assist them with renewing their licenses. The ideal candidate will have excellent interpersonal skills, detail-oriented, and have the drive to succeed!
About the Job:
In this role you will be combining both your technical skills and business savvy, you will identify customers’ technical needs and business objectives in order to properly demonstrate how our development tools and solutions work in harmony to meet these requirements. While this role will initially focus on a smaller subset of the Telerik products you will continue to evolve by adding certifications for our other tools and new products as they are introduced.
• Developed strategy to close expired maintenance contracts
• Managed a high volume of customer calls
• Communicated the value of software maintenance renewals to customers
• Developed product knowledge and a thorough understanding of service offerings through on-going training and self-study
• Contributed insight to business trends and risks potentially impacting support renewals
• Built relationships with key customer contacts
• Bachelor’s degree is preferred
• 1+ years of experience in a sales related role
• Strong analytical skills, disciplined attention to detail, highly organized and thorough
• Strong interpersonal skills
• CRM Experience
Today’s digital business reality demands new approaches and ideas. At the core of Progress is a single-minded determination to help businesses exceed the expectations of their customers. We don’t just build software, services and solutions. We create momentum. We spur success. We enable companies to deliver on their own promises. We triumph when our customers triumph.
This is a challenge we proudly embrace because we’re obsessed with creating software that consistently delivers tangible, measurable results across the board.
Today we are the destination of choice for developers building apps; tomorrow, we will be the Company who helps them connect with customers more effectively in this digital economy.
This commitment means we’re never satisfied with the now. Our customers rely on us to be ready for tomorrow, today. They rely on us to make progress.