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Technical Support Engineer

Technical Support @ Sofia, Bulgaria

Job Summary

Have you ever dreamed of becoming a superhero, who helps millions of people every day? A superhero support engineer, who saves millions of developers' lives and projects?
Well, Telerik is on the lookout for the next brave and multi-gifted tech support engineer, who is not afraid to work hand in hand with the whole product development team and be the expert of the product and the driver of customer success. You will be the Sherlock for the team and the Superman for the customer!
Still, have not decided? Check out what the customers are saying for our superhero squad of Technical Support Engineers:

 "Brilliant!! And so easy once you know how. Thanks very much, it all makes so much more sense now. You guys at Telerik are the best, and WAY ahead of everyone else!”

The super skills needed:

•Technical geekiness - superhero, who feels comfortable with using variety of programming languages, loves to turn the code upside down in order to find the root cause of a problem and is not afraid to dive deep into customer code base and projects
• Strong communication skills and natural gift at using her/his charm and empathy when interacting with people
• Willingness to develop a great customer journey - creating code samples, articles and white papers
• Curiosity and eagerness to get to the bottom of every case that comes his/her way
• Desire to collaborate across different functions internally and to develop the product(s) together with the customers
• Poise – superhero, capable to remain calm and cool when working under stress and chasing tight deadlines
• Understanding of the impact of a highly satisfied, excited crew of developers and obsession about helping them to succeed

Main duties as a superhero:

• Provide high quality technical support to Telerik customers by answering support tickets via an online ticketing system
• Analyze and clarify customer queries through troubleshooting and researching existing knowledge base articles
• Identify client problems, communicate them with the rest of the team and be involved in providing a solution
• Propose improvements in the existing knowledge base articles and propose ideas for new technical articles
• Create new technical resources, such as sample projects


You could join the following product squads: 

UI for ASP.NET AJAX
UI for ASP.NET AJAX and MVC includes more than 90 versatile and performance-optimized components that help developers build line-of-business web applications. From the leading AJAX and MVC data grids to the full-featured HTML editor used by Microsoft on sites like MSDN, the suite provides the means to build richer, slicker and better-performing applications with ease. If you have a technical background in an ASP.NET AJAX and MVC, programming experience with C#, VB.NET, JavaScript, HTML, CSS and desire to dive into the upcoming MVC Core, this team will be the perfect fit for you. You will have the chance to expand your existing web development skills by helping customers use UI for ASP.NET AJAX and MVC, and providing them with sample solutions or suggestions for implementation. After analyzing the customers’ needs, you will have to create or update the component’s documentation, develop and improve demo applications and work closely with the team members to address identified bugs.

Reporting  
Telerik Reporting is a reporting solution for cloud, web and desktop platforms and it provides a wide range of ready-to-use tools and services to help create, deploy and use reports in a variety of applications. If you have technical background in one or more Microsoft .NET related technologies (ASP.NET, MVC, Windows Forms, WPF) and programming experience with C#, VB.NET or JavaScript, this team will be the perfect fit for you.

Telerik Platform
Telerik Platform is an end-to-end solution for mobile development. It provides a wide range of tools and services allowing users to build cross-platform mobile applications. If you have experience with web technologies (JavaScript, HTML, CSS) and you want to expand your skills and knowledge in mobile technologies, this team will be the perfect fit for you. You will have the chance to work with bleeding-edge technologies (such as NativeScript, AngularJS) and keep track of the latest trends in cross-platform mobile development. Your everyday responsibilities will help you build on your experience by working with different JavaScript libraries, Cordova APIs, document-based databases (such as MongoDB), RESTful APIs, jQuery Mobile and more.

UI for WPF
UI for WPF is a complete commercial toolset for building next-generation line of business and kiosk applications with WPF. The suite contains more than 70 components which help developers build next-generation windows applications. If you have programming experience with Microsoft .Net and C# and you want to expand your knowledge in desktop applications development, this team will be the perfect fit for you.

If you are looking for:

• A chance to work with different technologies, integrating different mobile devices, computer platforms and web services
• A chance to shape the future of some of the most promising Telerik products
• A chance to join a team and a company globally recognized for its cutting-edge products
• Hands-on product development with a worldwide effect upon millions of people 
• A constant stream of exciting challenges and a broad range of resources to solve them 
• Informal, friendly and knowledge-sharing environment with open communication and smart people around you 
• A dynamic opportunity for professional and personal growth enhanced through a large library, development programs, trainings and regular performance assessment 
• A company with a social and benefits program that allows you to concentrate on your job and career 
• A company that pays for people, not for positions

To show us your superhero potential, please send us:

  • CV in English

 Applications will be considered only if all required documents have been submitted and will be treated with strict confidentiality

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