Technical Support Engineer - WinForms

Technical Support @ Sofia, Bulgaria

Job Summary

We are looking for a Technical Support Engineer to join WinForms team.

This is what you’ll be dealing with if you join us: 
  • Provide high quality technical support to Telerik customers by answering support tickets via an online ticketing system.
  • Analyze and clarify customer queries though troubleshooting and researching existing knowledge base articles, demos and different support resources.
  • Escalate product issues to the developers.
  • Log product defects and feature requests; provides Engineering with clear and complete information, when engineering assistance is required, carrying out recommended diagnostic steps and gathering information as necessary.
  • Participate in knowledge capturing (e.g. create new knowledge resources and update the existing ones - product demos, KB and technical articles/documentation, code libraries. etc.).
  • Review product documentation and identify topics that need improvement.

This is what you will need to be successful in this role:

  • Eagerness to learn new skills and explore new technologies
  • Be confident with the .NET platform and tooling
  • Programming knowledge in C#, VB.NET
  • Technical background in one or more Microsoft .NET related technologies: Windows Forms
  • Excellent written and verbal English skills

We would be happy to hear from you! Apply now!

What we offer in return is the opportunity to join a talented team of bright and nice people and to also enjoy:

  • 30 days’ vacation + an extra day off for your birthday
  • Generous work-from home allowance
  • Premium healthcare and dental care coverage
  • A modern office with a well-equipped gym onsite
  • Kids' Center onsite
  • And many other perks


Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

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