We are looking for a Technical Support Engineer
to join WinForms
team.This is what you’ll be dealing with if you join us:
- Provide high quality technical support to Telerik customers by answering support tickets via an online ticketing system.
- Analyze and clarify customer queries though troubleshooting and researching existing knowledge base articles, demos and different support resources.
- Escalate product issues to the developers.
- Log product defects and feature requests; provides Engineering with clear and complete information, when engineering assistance is required, carrying out recommended diagnostic steps and gathering information as necessary.
- Participate in knowledge capturing (e.g. create new knowledge resources and update the existing ones - product demos, KB and technical articles/documentation, code libraries. etc.).
- Review product documentation and identify topics that need improvement.
This is what you will need to be successful in this role:
- Eagerness to learn new skills and explore new technologies
- Be confident with the .NET platform and tooling
- Programming knowledge in C#, VB.NET
- Technical background in one or more Microsoft .NET related technologies: Windows Forms
- Excellent written and verbal English skills
We would be happy to hear from you! Apply now!
What we offer in return is the opportunity to join a talented team of bright and nice people and to also enjoy:
- 30 days’ vacation + an extra day off for your birthday
- Generous work-from home allowance
- Premium healthcare and dental care coverage
- A modern office with a well-equipped gym onsite
- Kids' Center onsite
- And many other perks
Progress is an equal opportunity employer. We celebrate diversity and are committed to building a versatile environment for all our employees.