Technical Support Engineer - WinForms

Technical Support @ Sofia, Bulgaria

Job Summary

We are looking for a Technical Support Engineer to join WinForms team.

This is what you’ll be dealing with if you join us: 
  • Provide high quality technical support to Telerik customers by answering support tickets via an online ticketing system.
  • Analyze and clarify customer queries though troubleshooting and researching existing knowledge base articles, demos and different support resources.
  • Escalate product issues to the developers.
  • Log product defects and feature requests; provides Engineering with clear and complete information, when engineering assistance is required, carrying out recommended diagnostic steps and gathering information as necessary.
  • Participate in knowledge capturing (e.g. create new knowledge resources and update the existing ones - product demos, KB and technical articles/documentation, code libraries. etc.).
  • Review product documentation and identify topics that need improvement.

This is what you will need to be successful in this role:

  • Eagerness to learn new skills and explore new technologies
  • Be confident with the .NET platform and tooling
  • Programming knowledge in C#, VB.NET
  • Technical background in one or more Microsoft .NET related technologies: Windows Forms
  • Excellent written and verbal English skills

We would be happy to hear from you! Apply now!

What we offer in return is the opportunity to join a talented team of bright and nice people and to also enjoy:

  • 30 days’ vacation + an extra day off for your birthday
  • Generous work-from home allowance
  • Premium healthcare and dental care coverage
  • A modern office with a well-equipped gym onsite
  • Kids' Center onsite
  • And many other perks

Progress is an equal opportunity employer. We celebrate diversity and are committed to building a versatile environment for all our employees.


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